Security Built Into Every Layer
Your patients' data deserves the highest level of protection. We built DoctorsHero with enterprise-grade security from the ground up, following healthcare industry best practices.
Compliance Standards
Industry Standards & Certifications
Built to meet and exceed industry security standards for healthcare data protection.
HIPAA
Healthcare data protection
UK GDPR
Data privacy regulation
AES-256
Encryption standard
TLS 1.3
Transport security
ISO 27001
Security management
SOC 2
Service organization
Healthcare Compliance
HIPAA Compliance Framework
We implement comprehensive safeguards aligned with HIPAA regulations to protect Protected Health Information (PHI) at every level.
Administrative Safeguards
§164.308
- Security management process
- Workforce security training
- Information access management
- Security incident procedures
- Contingency planning
Physical Safeguards
§164.310
- Facility access controls
- Workstation security
- Device and media controls
- Encrypted backups
- Secure data centers
Technical Safeguards
§164.312
- Access control mechanisms
- Audit controls & logging
- Integrity controls
- Person authentication
- Transmission security
Data Protection
PHI Encryption at Rest & In Transit
Sensitive patient data is encrypted using AES-256-CBC before storage and protected by TLS 1.3 during transmission.
National ID
EncryptedPatient Address
EncryptedMedical Notes
EncryptedAll Transmissions
TLS 1.3Defense in Depth
Multiple Layers of Protection
Your data is protected by multiple security layers. Each layer must be passed before accessing the next, ensuring comprehensive protection against threats.
- TLS 1.3 encrypts all data in transit
- Multi-factor authentication verifies identity
- Role-based access controls limit data exposure
- AES-256 encryption protects data at rest
Access Control
Authentication & Authorization
Multiple authentication methods and granular permissions ensure only authorized personnel can access patient data.
Multi-Factor Authentication
Email OTP, Mobile OTP, QR Code login, and FIDO2 Passkeys for secure access
Role-Based Access
50+ granular permissions for doctors, staff, nurses, and administrators
Session Management
Maximum 4 concurrent sessions with 15-minute idle timeout
Staff Permissions
Module-based access control for appointments, patients, and settings
Device Fingerprinting
New device detection with security alerts and verification
Rate Limiting
5 login attempts per minute, 60 API requests per minute
Audit Controls
Comprehensive Audit Trail
Every access to patient data is logged with detailed information for compliance and security monitoring. HIPAA §164.312(b) compliant audit controls.
PHI Access Logging
Every read/write operation logged
Security Events
4 risk levels: Low, Medium, High, Critical
Activity Tracking
All modifications timestamped
Real-time Alerts
Suspicious activity detection
Threat Detection
Proactive Security Measures
Our enterprise security middleware actively monitors and blocks suspicious activity to protect your data from threats.
IP Blocking
Automatic blocking of malicious IP addresses after suspicious activity
Rate Limiting
5/min login attempts, 60/min API calls to prevent abuse
Device Tracking
Fingerprint monitoring with alerts for new devices
Location Monitoring
IP subnet tracking to detect unusual access patterns
Data Retention
Secure Backup & Retention
Your data is backed up daily to enterprise-grade cloud storage with geographic redundancy. Retention policies comply with healthcare regulations.
7 Years
Medical Records
7 Years
Audit Logs
365 Days
Security Events
90 Days
Session Records
Backup Infrastructure
Incident Response
Rapid Response Protocol
Our documented incident response plan ensures swift action in case of any security event, with clear escalation paths and notification procedures.
Detection
0-1 hour
Automated monitoring detects anomalies
Classification
1-2 hours
Incident classified by severity level
Containment
2-4 hours
Affected systems isolated and secured
Investigation
4-48 hours
Root cause analysis and evidence collection
Recovery
24-96 hours
Systems restored and verified
Notification
Within 60 days
HIPAA-compliant breach notification if required
FAQ
Security Questions
All sensitive patient data including National ID, address, and medical notes are encrypted using AES-256-CBC encryption at rest. Data in transit is protected by TLS 1.3. The encryption keys are managed securely and rotated according to industry best practices.
Access is strictly controlled through role-based permissions. Doctors can only access their own patients. Staff members have granular permissions (50+ permission types) configured by the doctor. Every access is logged with user ID, timestamp, and IP address for audit purposes.
Medical records are retained for 7 years in compliance with healthcare regulations. Audit logs are kept for approximately 7 years (2555 days). Security events are retained for 365 days, and session records for 90 days. Inactive accounts with no data are automatically deleted after 3 months.
We have a comprehensive Incident Response Plan with 4 severity levels. Critical incidents are addressed within 1 hour. We follow HIPAA breach notification requirements, notifying affected individuals within 60 days. Our team immediately isolates affected systems, investigates, and implements remediation.
You can report security concerns to security@doctorshero.com. For urgent matters, contact our support team directly. We take all security reports seriously and investigate them promptly. You can also use the in-app support feature to report concerns.
Have Security Questions?
Our security team is here to help. Contact us for detailed information about our security practices or to report a concern.